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(Arabic version below)

 

afrinic survey 2019As part of our ongoing effort to improve our services, we invited you to participate in the 2018 AFRINIC Customer Satisfaction Survey (CSS) from 05 October 2018 to 15 February 2019. The study was conducted with the following objectives in mind:

  1. To measure the quality of service delivered by AFRINIC to its members and the community
  2. To identify the main drivers of satisfaction with the service level as well as the causes of dissatisfaction with some of our services in order to build on the strengths and work on the weak areas
  3. To determine the expectations of members with regards to improving AFRINIC’s overall services and to prioritise areas of members’ interests
  4. To understand the importance of each component of the value chain from the members’ perspectives.

To ensure transparent and objective analysis of the CSS results, AFRINIC contracted DCDM Research, an organisation that has extensive experience in designing and conducting statistical surveys in order to have specialist consultation and advice on the matter. The final report of this survey is available at https://afrinic.net/surveys/customer-satisfaction-report-2019

It is satisfying to note that 80% of AFRINIC members are satisfied with the overall services we provide as indicated on page 14 of the report. We, however, are already working to enhance the request-response time by Customer and Registration Services department as most of the respondents indicated the need to improve on the department’s performance (p.10-11). In line with AFRINIC’s Service Level Commitment, we have now implemented an internal dashboard to track service levels and to monitor the improvements in our customer and registration services.

We also acknowledge the suggestions and recommendations by AFRINIC members on some key services and activities that AFRINIC should conduct in the future (p. 31-32). However, implementation of these activities will be carried out over the coming years subject to availability of funds.

We are also considering the feedback from the AFRINIC community regarding the need to charge some fees from attendees of AFRINIC public meetings. The community highly recommended AFRINIC’s public events, community capacity building, Internet statistic information, community engagements, and fellowship programmes, and we acknowledge the urgent need to improve our current website as requested by the community (p. 56).

We conclude by pointing out that AFRINIC members and community are overall satisfied with the organisation’s performance and they have been loyal to us over the years. Both the satisfaction and the loyalty level have increased in comparison to 2012 and 2018 (pp9, 58).

Thank you for your continued support.

 

أعزائي الأعضاء الكرام وأصحاب المصلحة

 

كجزء من جهودنا المستمرة لتحسين خدماتنا ، قمنا بدعوتك للمشاركة في استبيان رضا العملاء (CSS) لعام 2018 من 05 أكتوبر 2018 إلى 15 فبراير 2019. وقد أجريت الدراسة مع مراعاة الأهداف التالية:

1. لقياس جودة الخدمة التي تقدمها AFRINIC لأفرادها والمجتمع
2. تحديد الدوافع الرئيسية للرضا عن مستوى الخدمة وكذلك أسباب عدم الرضا عن بعض خدماتنا من أجل البناء على نقاط القوة والعمل على المناطق الضعيفة
3. تحديد توقعات الأعضاء فيما يتعلق بتحسين خدمات AFRINIC الشاملة وتحديد أولويات اهتمامات الأعضاء
4. فهم أهمية كل عنصر في سلسلة القيمة من وجهة نظر الأعضاء.

لضمان تحليل شفاف وموضوعي لنتائج CSS ، تعاقدت AFRINIC مع DCDM Research ، وهي منظمة لديها خبرة واسعة في تصميم وإجراء المسوحات الإحصائية من أجل الحصول على مشورة متخصصة وإسداء المشورة بشأن هذه المسألة. يتوفر التقرير النهائي لهذا الاستطلاع عبر عنوان https://afrinic.net/surveys/customer-satisfaction-report-2019 ، وأنا أشارككم هنا بعض النقاط البارزة.

 

من المرضي ملاحظة أن 80٪ من أعضاء AFRINIC راضون عن الخدمات الشاملة التي نقدمها كما هو موضح في الصفحة 14 من التقرير. ومع ذلك ، نحن نعمل بالفعل على تعزيز وقت الاستجابة للطلب من قبل قسم خدمات العملاء والتسجيل لأن معظم المشاركين أشاروا إلى الحاجة إلى تحسين أداء القسم (ص 10-11). تمشيا مع التزام AFRINIC الخاص بمستوى الخدمة ، قمنا الآن بتنفيذ لوحة معلومات داخلية لتتبع مستويات الخدمة ومراقبة التحسينات في خدمات العملاء والتسجيل لدينا.

 

نقر أيضًا بالاقتراحات والتوصيات المقدمة من أعضاء AFRINIC بشأن بعض الخدمات والأنشطة الرئيسية التي يجب على AFRINIC القيام بها في المستقبل (ص 31 - 32). ومع ذلك ، سيتم تنفيذ هذه الأنشطة على مدى السنوات القادمة رهنا بتوافر الأموال.

 

نحن نفكر أيضًا في التعليقات الواردة من مجتمع AFRINIC فيما يتعلق بضرورة فرض بعض الرسوم من الحاضرين للاجتماعات العامة لـ AFRINIC. أوصى المجتمع بشدة بأحداث AFRINIC العامة ، وبناء قدرات المجتمع ، والمعلومات الإحصائية عبر الإنترنت ، والمشاركة المجتمعية ، وبرامج الزمالات ، ونحن نقر بالحاجة الملحة لتحسين موقعنا على شبكة الإنترنت الحالي بناءً على طلب المجتمع (الصفحة 56).

 

نختتم بالإشارة إلى أن أعضاء ومجتمع AFRINIC راضون بشكل عام عن أداء المنظمة وأنهم كانوا موالين لنا على مر السنين. زاد كل من مستوى الرضا والولاء مقارنة بعام 2012 و 2018 (الصفحات 9 ، 58).

شكرا لدعمكم المتواصل.

 

آلان باريت

الرئيس التنفيذي لشركة AFRINIC

 

 

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The independent ASO Review 2017[1] report[2] outlined 18 recommendations which the NRO resolved to accept.  17 of these recommendations were non-controversial and deemed straightforward to implement by the NRO Secretariat, or the ASO Address Council (ASO AC).

The report also recommended community consultations in each of the five Regional Internet Registry (RIR) regions to determine the future structure of the ASO.

AFRINIC ASO representatives were subsequently tasked to lead a community process for a response from the region after an update from the CEO at the AIS2018 meeting in Dakar. 

An initial attempt to conduct the consultation on the Community-Discuss mailing list in July 2018 did not get any responses. The reasons for the apathy were not quite clear so the consultation was reframed as a survey[3] of the community on the issues raised in the review.

The survey was launched in English and French in November 2018 and announced on the AFRINIC website and relevant mailing lists.  This was more successful and got some feedback from the community.

The majority of valid responses received were in favour of maintaining the current activities of the ASO. 

graph1

 

graph2

 

About 40% of the respondents indicated a preference for the ASO to restrict involvement to matters directly related to numbers and not get involved with DNS aspects, but the overall majority (54%) were happy with the ASO responding on demand to requests from ICANN. 

 

graph3

Based on the response rates and the feedback, it would appear that the AFRINIC community is satisfied with the current role and function of the ASO within ICANN.

Wafa Dahmani, Noah Maina and Omo Oaiya (Jauary 2019)

 

[1] https://www.nro.net/about-the-nro/aso-independent-review-2017/

[2] https://www.icann.org/en/system/files/files/aso-review-final-03aug17.pdf

[3] https://afrinic.net/take-the-survey-on-the-aso-consultation-review 

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AFRINIC and the RIPE NCC are pleased to announce the installation of a RIPE Atlas anchor on AFRINIC's infrastructure in Mauritius. The installation is part of a Memorandum of Understanding (MoU) between the two RIRs to increase collaborative efforts in the promotion of Internet development throughout their respective regions. 

The RIPE Atlas project is a global network of probes that measure Internet connectivity and reachability, providing an unprecedented understanding of the state of the Internet in real time. The data collected by the AFRINIC-hosted anchor, mu-plu-as32768, together with the project's other anchors and probes, is made available to anyone and provides valuable information about the local and regional connectivity and reachability of the Internet. 

Find out more about the RIPE Atlas Project and the RIPE Atlas community, its contributions, and the hosts who stand out in the RIPE Atlas network.

Read the MoU here.

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The Internet Assigned Numbers Authority (IANA) made an allocation of the equivalent of a /12 of IPv4 address space to AFRINIC and each of the other four RIRs in accordance with the "Global Policy for Post Exhaustion IPv4 Allocation Mechanisms by the IANA". This policy states that the RIRs will each receive one-fifth of any recovered addresses in the IANA's recovered pool every six months, in March and September.

AFRINIC was allocated the IPv4 address range 45.96.0.0 - 45.111.255.255 from IANA's recovered pool.

For more information about getting Internet resources from AFRINIC, please see: http://www.afrinic.net/en/services/becoming-a-member/resource-member

For information about IPv4 exhaustion, please see:  http://www.afrinic.net/en/community/ipv4-exhaustion

 

 

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 ICANN announced that it had begun the process of allocating the remaining blocks of IPv4 address space to the five Regional Internet Registries (RIR). The trigger for this was LACNIC's pool of IPv4 address space reaching a /9 ( 8,388,606 addresses). LACNIC has now moved into Phase 1 of its community-defined IPv4 Exhaustion Plan. APNIC exhausted its supply of IPv4 address space in 2011 and the RIPE NCC followed quickly in 2012. In April 2014, ARIN announced that it had reached phase 4 of its IPv4 Exhaustion Plan.  

"The Internet technical community has been preparing for this phase in global IPv4 exhaustion for the last few years and we expect the community-developed "Global Policy for Post Exhaustion IPv4 Allocation Mechanisms by the IANA" to kick-in shortly," says Adiel A. Akplogan, CEO of AFRINIC. "As we move into this new phase of the Internet's evolution, we cannot ignore the fact that total exhaustion of the global IPv4 pool will occur in the very near future. Although AFRINIC's supply of IPv4 address space has not reached critically low levels yet, we cannot predict how long our supplies will last. Existing and emerging networks will face scalability issues unless they are made IPv6 ready to ensure long-term network growth and global connectivity. It is now imperative that all African stakeholders ensure that IPv6 is deployed on their networks, that devices are IPv6 enabled and our content is available over IPv6 immediately so that we remain connected to the global IPv6 Internet and so that our millions of future Internet users can get online."

The community is encouraged to contribute to discussions on the Policy Discussion Mailing list and during the upcoming AFRINIC Meeting to voice their opinion on all aspects of regional and global Internet number resource allocation policies.

AFRINIC has been leading the effort throughout Africa to promote and support IPv6 deployment since 2005 through outreach, education, free training courses and provision of an IPv6 test bed. Find out more about our IPv6 Programme. 

Read Adiel A. Akplogan's recent statement on the urgent need for all African stakeholders to deploy IPv6.

 

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As part of our ongoing effort to improve our services, we invite you to participate in the 2018 AFRINIC Stakeholders survey, open from 16 October -31 December 2018.. The survey will seek to understand our membership and community perceptions and expectations on AFRINIC services and operations.

Please take the survey by clicking on the link here:https://surveys.dcdmresearch.com/index.php/686434?lang=en.

 

The survey contains 38 questions and should take 20-25 minutes to complete.

The survey will be conducted by an independent research organization, DCDM Research in line with the GDPR and 2017 Mauritius Data Protection Act guidelines.

 

Your feedback is extremely valuable and will help us to improve our ability to serve you.

We look forward to your participation.

 

Sincerely,

AFRINIC Team

 

  1. New version of AFRINIC Internet Routing Registry Released
  2. Implementation of the policy "Lame delegations in AFRINIC reverse DNS"
  3. Publication of AFRINIC Internet Routing Registry Guide
  4. Board appointments to fill casual vacancies
  5. RIPE NCC Making Changes to Out-of-region Objects in the RIPE Database

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